Dear traveler,
These General Terms and Conditions become part of the travel contract, event-breaks.com by JL Travel e.K. – hereinafter also referred to as JL TRAVEL – between you and JL TRAVEL. They are intended to provide you with reliable answers for the conclusion and execution of the contract, as well as in the event of disruptions. They supplement the legal provisions of §§ 651a-m BGB and the information requirements for tour operators according to §§ 4-11 BGB-InfoV (Regulation on Information and Proof Obligations) and complete them. These terms and conditions apply regardless of whether bookings – by telephone, online, or in writing – are made by you or through a travel agency commissioned by you, and they are accepted by you upon booking. The terms and conditions can also be accessed via www.jl-travel.de.
A package tour, to which the provisions of §§ 651a-m BGB apply, exists when JL TRAVEL acts as a tour operator and the travel service organized by it consists of at least 2 complementary main travel services sold at a total price. This also applies to the compilation of travel services in the Dynamic Packaging process, provided that a total price is formed for this and the organization of the trip as a whole is the responsibility of JL TRAVEL as the organizer. In individual cases, the services specifically specified for a trip with the conditions specified for that trip apply. If such individual services and conditions are not specified, the following provisions apply. Individual agreements take precedence over the terms and conditions. Our staff are available to answer any queries you may have at
Telephone: 040 8821 556 70
Email info@jl-travel.de
1. Registration and Travel Confirmation
1.1 By submitting a written, oral, or telephone registration, including by email, the traveler offers to conclude a travel contract based on the currently valid brochure issued by JL TRAVEL or published on its website, including the description of services and prices specified therein. The applicant is considered the booker and is also referred to below as the traveler. If the applicant also books this trip for other travelers, they are also referred to as travelers or participants in the trip. The registration is made by the booker for all participants listed in the registration, for whose contractual obligations the applicant is responsible, as for their own obligations, if they have made a corresponding commitment by express and separate declaration.
1.2 Registration can be made through a travel agency or directly with JL TRAVEL, or via email. If registration is made electronically via email, this address will also be used for further correspondence. In the case of electronic bookings, JL TRAVEL confirms receipt of the booking electronically, but this does not constitute acceptance of the booking order.
1.3 The travel contract itself is concluded with the acceptance of the booking order by JL TRAVEL as the organizer. Acceptance does not require any specific form. JL TRAVEL will send the traveler a written travel confirmation, also by email, at or immediately after conclusion of the contract. However, it is not obliged to do so if the booking is made less than 7 days before the start of the trip.
1.4 The traveler is bound by his registration until acceptance by JL TRAVEL, but for a maximum of 10 days from receipt of the registration.
1.5 If the content of JL TRAVEL's declaration of acceptance differs from the content of the booking, a new offer is made, to which JL TRAVEL is bound for 10 days. The contract is concluded on the basis of this offer if the traveler expressly accepts the offer within the acceptance period, pays the travel price, or declares payment.
1.6 Agents of travel services and service providers are not authorized by JL TRAVEL to make binding agreements or commitments that deviate from the contractual content agreed with JL TRAVEL.
2. Services
2.1 The scope of the contractual services is based on the service description provided by JL TRAVEL as well as on the information provided in the travel confirmation. It is recommended to agree on any additional arrangements (changes, additions, special requests, etc.) in writing in the interest of mutual security, especially to avoid discrepancies with a previous travel confirmation.
2.2 Services not included in the scope of services, such as travel to the place of departure or departure from the place of arrival, or other additional services that are not part of the package offer, such as excursions and cultural events, are expressly designated as third-party services. These services are arranged by JL TRAVEL specifying the service provider. They are not part of the travel contract with JL TRAVEL. It should be noted that JL TRAVEL may be commissioned to collect the payment claims arising from these services. In this case, the services arranged are billed on behalf and for the account of the respective service provider. JL TRAVEL must indicate this in the invoice.
For these arranged contracts, the conditions and/or terms and conditions applied by the service provider are always applicable. These are provided by the service provider or can be obtained from them.
2.3 For arranged tickets for concerts, theater or sports events, as well as for tickets as part of a package tour, the tour operator provides third-party services and is therefore not liable for the performance of these events. This also applies to date changes due to game rescheduling, game cancellations, etc., such as in football matches. It is the customer's responsibility to inform themselves about the exact dates and times of the event(s). In this case, JL TRAVEL is only liable for proper mediation, but not for proper and contract-compliant performance.
For international (football) matches, you will generally receive valid tickets from us from the contingent of the host club. Due to special security regulations, such as in games in the Champions League or UEFA Cup, it is still possible that you will not be admitted to the stadium if, for example, the security forces learn or recognize through language or clothing that you are a German citizen. This is beyond our control, therefore we cannot accept liability for such refusal of entry or similar circumstances.
Tickets for concert, theater, or sports events can only be refunded, minus a processing fee of 25%, if resale was possible.
3. Payment and Issuance of Travel Documents
3.1 Payments can be made by bank transfer, PayPal, or credit card.
3.2 To secure payments made for the travel price, insolvency insurance has been taken out. For the travel contract according to § 651 a BGB, payments on the travel price before the trip may only be made against handing over a security certificate within the meaning of § 651k (3) BGB. Within one week of receiving the travel confirmation and the transmission of the security certificate, a deposit of 30% of the total price is due. The final payment for package tours must be made no later than 35 days before the start of the trip without further request.
3.3 Insofar as JL TRAVEL has arranged third-party individual travel services (such as tickets for events, etc.), the travel price is immediately due for payment upon receipt of the invoice.
3.4 If the traveler does not pay the deposit and/or the final payment in accordance with the agreed payment terms, JL TRAVEL is entitled, after issuing a reminder with a grace period, to withdraw from the contract and to charge the traveler with cancellation fees according to Clause 4.
3.5 If the security certificate is not handed over or if the final payment is not made despite a reminder and grace period, JL TRAVEL is entitled to withdraw from the contract and to charge the traveler with cancellation fees according to Clause 4.
3.6 The obligation to hand over the security certificate and the right to demand the final payment according to Clause 3.2 does not apply if the travel confirmation is issued less than 7 days before the start of the trip.
3.7 After receipt of the complete travel price, JL TRAVEL will send the traveler the travel documents in good time before the start of the trip. In the case of short-term bookings, the travel documents will be sent after receipt of the complete travel price.
4. Cancellation and Rebooking by the Traveler, Rebooking Fee, and Name Change
4.1 The traveler can withdraw from the trip at any time before the start of the trip. The cancellation must be declared to JL TRAVEL in writing. Decisive for the cancellation period is the receipt of the declaration of withdrawal by JL TRAVEL. To avoid misunderstandings, the traveler should only declare withdrawal in writing.
4.2 If the traveler withdraws from the contract or does not start the trip, JL TRAVEL loses the claim to the travel price but can demand appropriate compensation. JL TRAVEL can calculate this compensation by deducting specific expenses saved and what it gains through other uses of the travel services. JL TRAVEL has the following flat-rate claims to compensation for the withdrawal:
4.3 Rebooking requests of the traveler, which are made at his request after the conclusion of the contract, JL TRAVEL can take into account, but are not entitled to. Rebooking requests received by JL TRAVEL until 35 days before the start of the trip incur processing fees of €20.00 per rebooking request. The traveler is free to prove that JL TRAVEL has incurred no or significantly lower costs than the agreed flat-rate compensation. JL TRAVEL reserves the right to demand a higher flat-rate compensation, provided JL TRAVEL proves that significantly higher costs were incurred than the applicable flat-rate compensation.
4.4 For rebooking requests received by JL TRAVEL less than 35 days before the start of the trip, the cancellation conditions according to Clause 4 apply.
4.5 The traveler has the right to prove that JL TRAVEL has incurred no or significantly lower costs than the agreed flat-rate compensation. JL TRAVEL reserves the right to demand a higher flat-rate compensation if JL TRAVEL proves that significantly higher costs were incurred than the applicable flat-rate compensation. JL TRAVEL reserves the right to charge the traveler with the actual costs incurred in excess of the flat-rate compensation. JL TRAVEL is not obligated to reimburse travel services, such as visas, if the traveler does not use them due to rebooking or cancellation.
4.6 A name change or a transfer of the travel contract to a third party is generally possible until the day before the start of the trip, provided that this does not contradict statutory provisions or the provisions of the respective airline, hotel, or other service provider. JL TRAVEL can demand the reimbursement of additional expenses incurred by the name change or transfer of the contract, which will be communicated in each case.
5. Cancellation and Termination by JL TRAVEL, Compensation
5.1 If the minimum number of participants specified in the respective offer is not reached, JL TRAVEL can withdraw from the contract. A minimum number of participants is specified in the description of services and is usually at least 10. In any case, JL TRAVEL is obliged to notify the traveler of the non-occurrence of the trip no later than 14 days before the start of the trip and to inform the traveler in writing of the cancellation. If the trip is canceled due to the minimum number of participants not being reached, JL TRAVEL will reimburse the travel price without delay.
5.2 JL TRAVEL is entitled to withdraw from the travel contract without notice if the traveler, despite a warning from JL TRAVEL, disrupts the execution of the trip sustainably or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified. If JL TRAVEL withdraws, JL TRAVEL retains the claim to the travel price; however, JL TRAVEL must set off the value of the saved expenses and what it gains through other uses of the travel services, including any amounts credited to it by the service providers.
5.3 If a trip is considerably impaired, endangered, or affected by force majeure after the conclusion of the contract, both JL TRAVEL and the traveler can terminate the contract. If the contract is terminated, JL TRAVEL may demand compensation for the travel services provided or still to be provided. JL TRAVEL can demand compensation for the travel services provided up to the termination of the trip, or it can issue the travel participant with a travel voucher for the reimbursement of the travel services provided up to the termination of the trip.
5.4 If JL TRAVEL justifiably withdraws from the contract or if the traveler justifiably withdraws from the contract, JL TRAVEL can demand reasonable compensation for the travel services provided or still to be provided. JL TRAVEL can demand compensation for the travel services provided up to the termination of the trip, or it can issue the travel participant with a travel voucher for the reimbursement of the travel services provided up to the termination of the trip. If JL TRAVEL is responsible for the cancellation, the traveler's expenses for returning home are also reimbursed. Otherwise, the traveler bears the costs himself.
5.5 Compensation can be demanded up to the amount of the travel price.
5.6 Further statutory rights remain unaffected.
6. Obligations of the Travel Participant
6.1 Travel participants are obliged to inform JL TRAVEL if the travel documents are not received within the specified time limits.
6.2 Travel participants are obliged to immediately report any defects in travel services to the local tour guide or representative of JL TRAVEL so that they can remedy the situation. The contact details can be found in the travel documents and are also provided at the start of the trip.
6.3 If travel services are not provided or are not provided in accordance with the contract, the travel participant is obliged to inform JL TRAVEL without delay. If JL TRAVEL is unable to remedy the situation due to a culpable failure to report or if the travel participant culpably omits to
b) If the traveler does not make the down payment and/or the (final) payment according to the agreed payment deadlines. In this case, JL TRAVEL is entitled to withdraw from the travel contract after a reminder with a deadline and to charge the traveler with the cancellation costs in accordance with section 5.1.
c) If the minimum number of participants specified for the trip is not reached. In this case, JL TRAVEL can cancel the trip and withdraw from the travel contract up to the 28th day before the start of the trip. The traveler can then demand participation in another trip of at least equal value without additional cost, if JL TRAVEL can organize this.
The traveler must assert this right against JL TRAVEL immediately after receiving the cancellation declaration. If the traveler or group member is exempted from paying the travel price, they will receive the amount already paid back immediately. JL TRAVEL will continue to offer the trip to the traveler for an additional fee if interested and upon request.
10. Termination due to "Force Majeure"
10.1 If the trip is significantly impeded, jeopardized, or impaired due to force majeure, which was not foreseeable at the time of conclusion of the contract, both the traveler and JL TRAVEL can terminate the travel contract in compliance with the provisions of § 651 j BGB. If the contract is terminated according to § 651 j BGB paragraph 1, the provisions of § 651e paragraph 3/sentences 1 and 2, paragraph 4/sentence 1 shall apply. The additional costs for the return transport are to be borne equally by the parties. Otherwise, the additional costs shall be borne by the traveler.
10.2 In the mutual interest, this regulation in clause 10.1 sentence 2 and 3 should also apply if the delivery of the termination declaration is not secured or cannot be secured due to force majeure.
11. Changes on Site
If the holiday plan is changed on site and certain booked services are not used as a result, the responsible tour guide or the agency commissioned by the traveler must be informed immediately in order to enable, if necessary, the refund of part of the travel price for these services.
12. Limitation of Liability
12.1 JL TRAVEL is liable within the scope of the diligence of a prudent businessman for the careful preparation of the trip, the careful selection and monitoring of service providers, the accuracy and completeness of all published service descriptions, and the proper provision of the confirmed travel services based on the service description. JL TRAVEL is liable for the negligence of the persons entrusted with the provision of services to the extent required by law.
12.2 The contractual liability of JL TRAVEL for damages not resulting from injury to life, body, or health is limited to three times the travel price
a) if damage to the traveler is neither intentionally nor grossly negligent or
b) if JL TRAVEL is solely responsible for damage to the traveler due to the fault of a service provider.
Potentially further claims under the Montreal Convention or the Air Traffic Act remain unaffected by the limitations.
12.3 JL TRAVEL is not liable for disruptions to services, personal, and property damage in connection with services that are only mediated as third-party services (e.g., excursions, sports events, exhibitions, transportation services to and from the advertised departure and destination points), if these services are clearly identified as third-party services in the advertisement and the travel description and booking confirmation, so that they are clearly recognizable as not being part of JL TRAVEL's travel services. However, JL TRAVEL is liable:
a) for services which include transportation from the advertised place of departure of the trip to the advertised destination, intermediate transport during the trip, and accommodation during the trip,
b) if and to the extent that the violation of JL TRAVEL's duty to provide information, clarify, or organize is causally responsible for damage to the traveler.
12.5 A claim for damages against JL TRAVEL is limited or excluded insofar as under international conventions or statutory provisions based on such conventions, which are to be applied to the services to be provided by a service provider, a claim for damages against the service provider can only be asserted under certain conditions or limitations or is excluded under certain conditions. In these cases, the liability of JL TRAVEL towards the traveler is also limited to the extent permitted by law. The liability of JL TRAVEL cannot be greater than the liability of the respective service providers.
13. Passport, Visa, and Health Regulations
13.1 JL TRAVEL will inform nationals of a European Union country in which the trip is offered about the provisions of passport, visa, and health regulations before the conclusion of the contract and about any changes before the start of the journey. The competent consulate provides information for nationals of other countries. It is assumed that there are no special circumstances regarding the traveler and any accompanying travelers (e.g., dual citizenship, statelessness).
13.2 The traveler is personally responsible for obtaining and carrying the necessary travel documents from the authorities, any necessary vaccinations, prophylactic measures, as well as complying with customs and foreign exchange regulations. Disadvantages arising from failure to comply with these regulations, e.g., the payment of cancellation costs, are at the expense of the traveler. This does not apply if JL TRAVEL has not, insufficiently, or incorrectly informed.
13.3 General information, especially from health authorities, travel medicine experienced doctors, tropical medicine specialists, travel medicine information services, or the Federal Center for Health Education, is referred to. These also provide information about medicines for which there may be an import ban and also which certificates / attestations must be presented to allow importation.
13.4 JL TRAVEL is not liable for the timely issuance and receipt of necessary visas or necessary entry and/or import documents. This also applies if the traveler has commissioned JL TRAVEL to obtain them, unless JL TRAVEL has culpably violated its own obligations.
14. Exclusion of Claims
14.1 A complaint of defects according to section 8.1 generally serves for remedy and does not replace the assertion of claims after the end of the journey.
14.2 All claims under §§ 651c-f BGB must be asserted by the traveler no later than one month after the contractually stipulated end of the journey. The period begins on the day following the contractual end of the journey. If the last day falls on a Sunday, a public holiday recognized at the place of declaration, or a Saturday, the next working day shall take its place. The assertion can be made in compliance with the deadline exclusively against
JL TRAVEL e.K. - Wilhelm-Röntgen-Strasse 34
D-26723 Emden, Germany
After the deadline has expired, claims can only be asserted if the deadline has been met without fault. This deadline according to clause 14.1 also applies to the notification of baggage damage or in the case of delivery delays with baggage in connection with flights according to clause 8.3, if warranty rights under §§ 651 c paragraph 3, 651 d, 651 e paragraph 3 and 4 BGB are asserted. These must be reported within 7 days of baggage loss, within 21 days of baggage delay after delivery.
14.3 Service providers, tour guides, other local representatives, and the mediating travel agencies are not authorized to draft the claim notification or to accept it for forwarding to JL TRAVEL. The deadline is only met if the notification reaches JL TRAVEL before the deadline expires, unless the timely assertion of the claim is not culpable
15. Statute of Limitations
15.1 Claims under §§ 651c to 651f BGB due to injury to life, body, or health resulting from an intentional or negligent breach of duty by JL TRAVEL or a legal representative or vicarious agent of JL TRAVEL shall become statute-barred in two years. This also applies to claims for compensation for other damages resulting from an intentional or grossly negligent breach of duty by JL TRAVEL or a legal representative or vicarious agent of JL TRAVEL.
15.2 All other claims under §§ 651 c to f BGB become statute-barred in one year.
15.3 The limitation period according to clause 15.1 and 15.2 begins on the day following the contractual end of the journey. Clause 14.2 sentence 3 applies accordingly.
15.4 If negotiations are ongoing between the traveler and JL TRAVEL regarding the claim or the circumstances giving rise to the claim, the limitation period is suspended until the negotiations are terminated. The limitation period begins no earlier than three months after the end of the suspension.
16. Special Instructions
16.1. According to EU Regulation on informing air passengers about the identity of the operating air carrier, JL TRAVEL is obliged to inform the traveler about the identity of the operating airline(s) of all flight services to be provided as part of the booked trip already at the time of booking. If the operating airline has not yet been determined at the time of booking, JL TRAVEL is obliged to name the airline(s) likely to operate the flight. As soon as JL TRAVEL knows which airline will operate the flight, JL TRAVEL will inform the traveler immediately about the airline that will operate the flight. JL TRAVEL is also obliged to inform immediately about any change.
The so-called "Black List" can be accessed on the following website:
http://ec.europa.eu/transport/air-ban/doc/list_de.pdf
16.2. As far as JL TRAVEL provides flight times, this is subject to change by the airline. It should be noted that even after the flight ticket has been issued, changes by the airline are possible. The traveler must have all flight times confirmed by the airline at least 72 hours before the respective flight date. It should also be noted that you must check in at the airline's counter at least two hours before departure. This also applies to connecting flights. JL TRAVEL is not liable for flight delays and delays unless they are attributable to JL TRAVEL's fault, even if the airline has effectively excluded its liability in this respect.
16.3. If additional connecting flights have been booked, it should be noted that the flight times for the connecting flights, as well as the published flight times for the booked package tour, can only be non-binding flight times and these can be changed at short notice for various reasons. Therefore, the traveler must ensure in good time for the timely arrival and the timely connecting flight. In the case of connecting flights after returning from your holiday, it should be noted that delays of several hours in today's air traffic can always be expected. It is therefore strongly recommended to allow for a considerable amount of time when booking connecting flights and ideally to choose a fare where changes are possible at any time and free of charge.
16.4. The termination of the travel contract is governed by the statutory provision of § 65j BGB. This reads as follows:
(1) If the trip is significantly impeded, jeopardized, or impaired due to force majeure, which was not foreseeable at the time of conclusion of the contract, both the tour operator and the traveler can terminate the contract solely in accordance with this provision.
(2) If the contract is terminated in accordance with paragraph 1, the provisions of § 651e paragraph 3 sentence 1 and 2, paragraph 4 sentence 1 shall apply. The additional costs for the return transport are to be borne equally by the parties. Otherwise, the additional costs shall be borne by the traveler."
17. Choice of Law and Jurisdiction
17.1. These General Terms and Conditions of Travel and Payment apply unless a special arrangement has been made in individual cases. Insofar as neither the contract nor these General Terms and Conditions of Travel and Payment provide for a regulation, the statutory provisions apply, in particular the law applicable to the travel contract including the BGB-InfoV §§ 4 et seq. as well as the EU Package Travel Directive 90/314/EEC in its current version.
17.2 German law applies to the contractual relationship between the traveler and JL TRAVEL and the resulting rights and obligations. Insofar as German law is not applied to claims by travelers against JL TRAVEL abroad for JL TRAVEL's liability in principle, only German law shall apply with regard to the legal consequences, in particular regarding the nature, extent, and amount of the customer's claims.
17.3 The traveler can only sue JL TRAVEL at its registered office.
17.4 For claims by JL TRAVEL against travelers as private individuals, the respective place of residence is decisive for the determination of the place of jurisdiction.
17.5 For claims against contracting parties of JL TRAVEL who are not consumers or persons who have their domicile or habitual residence abroad at the time the action is brought or whose domicile or habitual residence is not known at the time the action is brought, the registered office of JL TRAVEL is agreed as the place of jurisdiction.
18. Data Protection
Personal data provided to JL TRAVEL as part of the processing of the travel booking will be processed and used electronically to the extent necessary for the performance of the contract and are protected against misuse in accordance with the Federal Data Protection Act.
19. General Provisions
The invalidity of individual provisions shall not affect the validity of the entire travel contract and these conditions.
All previous service descriptions for identical travel destinations and dates become invalid with the publication of new brochures / advertisements.
20. Validity of the GTC
The GTC become part of the travel contract in their respective valid version
JL Travel e.K.
Owner: Jörn Lutter
Wilhelm-Röntgen-Strasse 34
D-26723 Emden dated: April 2019